Gosolar.lt Buyers shall have the right to withdraw from the contract of the purchase without giving any reason, by notifying the seller thereof in writing within 14 days from the moment of delivery of the goods. The cost of returning the item must be borne by the Buyer. To return a good quality item, be sure to contact us by email sales@securus.lt. No returns shall be accepted without prior notice and coordination.

The Seller shall reimburse the Buyer for the purchase and its delivery costs within 14 days after receiving and evaluating the quality of the returned items. If only a part of the purchased goods is returned, delivery costs are not refundable.

The item must be returned in its original packaging (with instructions and warranty card if included with the item). When returning the items, the Buyer needs to provide the order number, VAT invoice or other document confirming the purchase.

The Buyer is responsible for sending the full set of items. If the set is incomplete, the seller shall not accept the returned item.

For warranty service or if the delivered items do not meet the quality requirements, the Buyer can call +370 652 55073 or write an e-mail to sales@securus.lt.

The quality guarantee provided by the seller does not restrict or limit the rights of the buyer (consumer), which are established by law in case of purchase of a poor quality product or service. Each product has a supplier warranty for production defects and other defects not related to the normal use of the product and environmental impact. You can find the warranty period for each product in the product description.

We will be happy to answer all your questions by e-mail sales@securus.lt.

Defective or incomplete goods

A buyer who wishes to file a complaint regarding a defective or incomplete product can do so by emailing sales@securus.lt.

When making a complaint, the buyer must provide proof of purchase and include the following information:

1) item order number;
2) photograph of the product, photograph of the defect (in case of mechanical damage and possible to photograph);
3) photograph of the product packaging;
4) description of the defect or the missing parts.

When submitting a complaint, the buyer must indicate how he wishes the claim to be resolved:

(a) defective product to be replaced by a quality product;
(b) missing / defective parts to be added to an incomplete set;
(c) a money refund.

The claim shall be processed and responded within 14 days.

Damaged shipment

Check the package of your home delivery in the presence of the courier. If you notice that the shipment is damaged:
● inform the courier;
● note the damage in the delivery document of the shipment and fill in the Damaged Shipment Act together with the courier;
● check the goods inside the package and, if damaged, document the damage. Photographs will be required for the return procedure.

If the package is undamaged, there is no need to check the shipment in the presence of the courier. If you accept the shipment and sign the documents, the shipment is considered intact.

Claims or complaints about a product or service purchased from our online store can be submitted through the online consumer dispute resolution platform - http://ec.europa.eu/odr/.